Refunds and Cancellations

Immediate access and cancellation

Your Home Designer access begins immediately after payment. At checkout we ask you to expressly request immediate supply and acknowledge that, to the extent the purchase qualifies as digital content not supplied on a tangible medium, your statutory 14-day cancellation right may be lost when supply begins in accordance with the Consumer Contracts Regulations 2013. We confirm the relevant consent and acknowledgement in your purchase confirmation.

A one-month online design service may also be subject to the cancellation rules for services. Nothing in this policy removes any cancellation right that remains applicable by law. If you exercise a valid statutory cancellation right, we will process it in accordance with the applicable rules, including any lawful proportionate charge for services already supplied where permitted.

Change-of-mind refunds

We do not offer voluntary change-of-mind refunds once you have started using the Home Designer. This policy does not affect your statutory cancellation rights or remedies for faulty or misdescribed digital content or services.

Additional render credits

Where statutory cancellation rights apply to unused credit purchases, we will honour them. Credits already consumed are not ordinarily refundable for change of mind, subject to applicable consumer law and any fault with the service.

If something goes wrong

If the Home Designer is faulty, unavailable or not as described, contact us. We will investigate and provide the remedy required by law, which may include repair, repeat performance, a price reduction or a refund.

How to contact us

Email hello@kitchensconnected.com from your account email address. Where a refund is due, we will refund using the original payment method within the period required by law.